Nutcracker FAQs

Know-Before-You-Go!

What does my ticket include?
Every ticket includes the performance, complimentary sweet treats and refreshments in the lobby before the show, and an invitation to join us on the stage and floor of the theater for the special Sunlight & Moonlight Fairy Party to meet the cast of characters for photos and autographs after the performance.

Can I get a refund if I am no longer able to attend?
All ticket sales are final, there are no refunds or exchanges. You are welcome to give your ticket to friends or family members to use. If you and your family need to cancel due to personal COVID-19 related issues, email tickets@berkeleyballet.org with as much notice as possible in advance for assistance.

What are the COVID-19 regulations?
Berkeley Ballet Theater and Oakland Scottish Rite Center will be following all current public health directives from state and local authorities. Masks are optional and not currently required. Entry requirements are subject to change.

How long is the performance?
About 70 minutes with no intermission. The lobby will open an hour before performances, seating will open 30 minutes before the show.

Do I need to print out my tickets?
Don't worry about printing the physical tickets that were sent to you! Screenshots are fine, just have your tickets ready to show the ushers to direct you to your seat. The Box Office will open an hour before the performances and can look up your order if you need, just be sure to plan additional time.

How early should I arrive at the theater?
At least 30 minutes before the performance. We recommend planning to arrive an hour early for parking and potential traffic, to enjoy complimentary sweet treats and light refreshments in our lobby, and to have time for the restroom before the show starts.

Can I eat or drink in the theater?
Since your ticket includes sweet treats and light refreshments in the lobby before the show, you are also permitted to bring those with you inside the theater to enjoy while seated. Please be sure to bring any trash with you as you exit!

Where can I park?
Parking is not available at the venue for this performance. Street parking and paid lots are available in the area. Please plan additional time for parking and traffic, and be sure to check closing hours for paid lots, garages, or valet. Lake Merritt Bart Station is a ten minute walk away if you prefer public transportation.

What happens if I’m running late?
If the performance has already begun, for the safety and consideration of seated guests, ticketholders arriving late may be asked to sit in a different section than your tickets indicate. You may also be asked to wait to be seated until an applause break.

Can I bring a camera and take photographs?
For the safety of the performers, photos or video recording is not permitted during the performance. Please also keep any cell phones, tablets, gadgets, or toys silenced and put away during the show.

Is the venue and theater wheelchair accessible?
Yes. There is a ramp at the Lakeside entrance to the theater, there are elevators to the fourth floor lobby, and accessible seats are on the floor without any stairs or obstructions to access. Restrooms are also accessible. Sections are marked as ADA in the seating chart to purchase when needed. If tickets in all ADA sections appear unavailable, please contact tickets@berkeleyballet.org.

Are there many stairs and steps in the venue?
This beautiful building was built in 1927, and while it has elevators to get to the fourth floor theater, there are a number of stairs or steps that are required to access seats in the Balcony sections, and 1-5 steps to access the Floor section seats. If you or someone in your party are unable to climb any stairs or steps, please select a seat in the ADA section or reach out to tickets@berkeleyballet.org.

For additional inquiries, please email the Box Office at tickets@berkeleyballet.org